Refund policy

Returns

You can ask for a return within 30 days of the day your order is delivered. Items must be unworn and unused, with the original tags on and in the original packaging.

How to start a return

Email support@lunavelleatelier.com with your order number, the items you want to send back and the reason. If an item arrived damaged or faulty, please add photos. We reply with the return instructions and the address to send the parcel to.

Return shipping

Return postage is paid by the customer, unless the item is faulty, damaged or not what you ordered. In that case we cover it. Please use a tracked service and keep your proof of postage until the refund arrives.

Refunds

When the parcel reaches us we inspect it and email you the result. Approved refunds are issued to your original payment method within 7–10 business days. Your bank may need a few more days to show it.

Cancelling an order

You can cancel within 24 hours of placing the order by emailing support@lunavelleatelier.com. Once the order has been sent to fulfilment it can no longer be cancelled, but you can return it under this policy.

Items we cannot take back

Gift cards, and items that cannot be resold for hygiene or safety reasons, unless the law says otherwise. Your statutory consumer rights in the United Kingdom are not affected.

Contact

Luna Velle Atelier, 2222 Florence Blvd, Omaha, NE 68110, United States
support@lunavelleatelier.com
Customer service: Monday–Friday 09:00–18:00 GMT, Saturday–Sunday 11:00–16:00 GMT. We answer within 24 hours.