FAQ
Here are the answers to the questions we are asked most frequently about delivery, returns and payment. Can't find yours? Email support@lunavelleatelier.com and we will reply within 24 hours.
Where do you deliver?
We deliver to the United Kingdom.
How much is delivery?
Standard delivery within the United Kingdom is free on every order.
How long does delivery take?
Orders are prepared within 1–2 business days and delivery takes 6–8 business days, so most orders arrive within 7–10 business days. Shipping policy
Will I get a tracking number?
Yes. When your order ships we email you a tracking link. The first update can take a day or two to appear.
Can I return an item?
Yes, within 30 days of delivery. Items must be unworn and unused, with the original tags on. Email support@lunavelleatelier.com with your order number to start a return. Refund policy
Who pays for return postage?
Return postage is paid by the customer, unless the item is faulty, damaged or not what you ordered. In that case we cover it.
When will I get my refund?
Within 7–10 business days after we receive and check your return, to your original payment method.
Can I cancel my order?
Yes, within 24 hours of placing it. Email support@lunavelleatelier.com with your order number.
How do I pay?
You can use the payment methods shown at checkout. Prices are in pounds sterling (GBP).
How can I contact you?
Email support@lunavelleatelier.com or call +1 570 360 4803. Customer service: Monday–Friday 09:00–18:00 GMT, Saturday–Sunday 11:00–16:00 GMT. We reply within 24 hours.