Payment methods

You can pay for your order using any of the methods shown above. They're the same ones you see at the checkout.

Cards

We accept the following credit and debit cards: Visa, Mastercard, American Express, Discover and Diners Club.

Digital wallets

Apple Pay, Google Pay, Shop Pay and PayPal let you pay in a few taps without typing your card details.

Currency

All prices are in pounds sterling (GBP) and all payments are charged in GBP. If your card is denominated in a different currency, your bank may apply its own exchange rate or charge a fee.

When you pay

Your payment will be processed as soon as you place your order. If you cancel your order within 24 hours or if we accept your return, your refund will be processed within 7–10 business days and returned to your original payment method.

Is my payment secure?

The checkout process is powered by Shopify and protected by SSL encryption. Your card details are sent directly to the payment provider; we never see or store them.

Payment problems

If a payment fails, check the card details and billing address, or try an alternative payment method. Still stuck? Email support@lunavelleatelier.com and tell us what you see on the screen, and we will help.